>once my connecting flight gets canceled, i knew i was going to beg. and everything. counter get to >reporter>from cancelations to delays and lost bags. >like $150. voucher. at that, i would have paid them. 150 extra dollars to get on the plane. >reporter>travelers pushed to the brink. >significant harms and, more importantly, violations of passengers rights. >reporter>promise from the feds to make it right. >this isn't just about enforcing when something goes wrong, it's making it less likely something would go wrong in the 1st place. >reporter>but will the new rules work? >and should be a wake up call to them any time? you know somebody's hitting the pocketbook. is she kind of wake you up, right? >reporter>passengers have the right to essentially pay to cut the line. >more money, more access easier travel experience. not necessarily fair.

>anne>thanks for joining us today. i'm an magnetic in for elizabeth and we have all been there stuck up the airport for 1 reason or another. it is never a good time. now the feds are promising a bit of payback money in your pocket for travel nightmares over the next half hour. we're going to break down those new rules meant to protect passengers and take a look at some of the recent safety issues that many travelers have on their minds these days. first, though, here are today's news headlines, the high speed chase in oakland and it just minutes ago police following 2 people in a black suv starting around 29th avenue and embarcadero they headed toward the oakland airport. one person jumped out of the suv, while the other continued on oakland. police say they took 2 people into custody on 107th avenue. we're still working to get details on why police were in pursuit to begin with. traffic moving again across the bay bridge heading into san francisco after being stopped by a car fire earlier. you can see the smoke from the west of

treasure island. the fire started just before 11 this morning. we have not heard of any injuries. elevated county district attorney pamela prices fighting her recall campaign today, she announced a state investigation. into the political action committee funding the recall. the complaint accuses reviving the bay area of not filing a 3rd quarter report listing its contributors and hiding funding sources from the public and also accuses the recall group of fraudulent signature gathering. she called the recall effort undemocratic. >they were paying the some of the main spokespersons. and funding a illegal force of that they called a security force. so there's been a lot of financial irregularities. >anne>the group leading the recall effort is called save alameda for everyone or safe prices. critics say her policies are too lenient and they held a rally today. >there are no illegal things done by saying we followed

every room. was set before us right here. >anne>supervisors expect to receive the final count today and possibly set a recall election date. supporters of the recall gathered enough signatures to qualify for the ballot or leader of this month in san jose, a man accused of running a brothel is in custody. police say they received a tip about a home on north 16th street and during the investigation beliefs. police say they found 2 women who were victims of human trafficking at that home. that suspect has been booked on pimping charges by fire tore through a building near the concord bart station that broke out overnight. your sunset and east streets, firefighters say nobody was in the building at the time of that fire investigators still trying to figure out how it started and right 8 is set to close 3 of its bay area stores in san jose union city and nevado part of the drug store chains restructuring plan to close 53 more stores nationwide about 200 stores across the country have already been shuttered california's population has grown for the 1st time since

2020. that is, according to new data from the state's department of finance. in 2023 more than 67,000. people moved to the state that brought the population to more than 39 0 in the bay area, a bump and housing production in emeryville increase the city's population by 5%. all right. first alert. weather it is starting to feel like spring across the bay area, but not for long. meteorologist darren peck is in our virtual view studio to show us how quickly things are going to change. >reporter>ok, quite the change coming our way as we've been talking about here from friday into saturday. there is a system that's going to brush the bay with the possibility of a few light showers. i think the amounts are still in question. likely. it's going to be about a quarter of an inch or less, but we're going to put some specific numbers on that in this visit, and the timing of it also appears as though by the time we get to sunday, we'll be able to clear it out of here. but stay on top of that forecast with us because all the system has to do is slow down a little bit, and we

might be talking about a few light showers coming through. still on sunday. let's get a closer look at this system. see what this might look like. you can see how? by friday we've already got a pretty well developed front right off the coast. watch this thing. take a hard right turn and deliver just enough showers here throughout the day on saturday. that now we've got to talk about the possibility for some rain on it if we put some totals in here this is really the probably the best way to look at it. at this in the forecast, rather than trying to time specifics. yeah. is. now much my we get, because this really kind of gives us a better handle on just how significant of a system this is, and it's not very significant because we're talking about less than a quarter of an inch of rain in the north bay and less than attentive in its rain likely for the santa clara valley, so it's not a blockbuster storm, but it's still rain for saturday, and some of those showers might linger into sunday. meantime, other side of the state this system is going to be able to produce some snow up at the passes. so donna passing echo summit are likely going to get some snow on them as well. again that forecast is

likely going to change a bit over the next few days as we get closer to it, so stay on top of with us if you've got to travel in the sierra start thinking ahead the possibility for snow and travel delays change needed the whole deal. if we look at the 7 day forecast for the bay, the warmup might not be as dramatic this week. so instead of going up to near 80 like inland parts of the bay, will you go to the low 70s, but the cool down into saturday will still be as notable back down to the upper 50s. 10th or a quarter of an inch of rain for saturday, and then we'll clear things out so that by the time we get into next week ah! things will be a lot quieter. >anne>well, a lot of us are in the process of planning those summer vacations, but maybe dreading the airports they are full of horror stories. now the federal government is out with new rules that would provide automatic refunds for your troubles, and that's not all mark 80. nielsen breaks it all down. >i'm usually on an airplane about once or twice a week. >reporter>david emmel is an attorney and a frequent flyer having spent more than his fair share of times stuck in

airports, including a saturday a few months ago when he was stuck at lax for more than 8 hours due to cancelations. >got like $150. voucher at that, i would have made them 150 extra dollars to get on the flight. >reporter>it's situations like those that spurred the department of transportation to draft new rules to protect travelers. >we have heard it all and too often, the things that we hear about aren't just irritating. inconveniences. they are significant harms and more importantly, violations of passengers rights and we're here to do something about >reporter>that. the rules require a refund, not flight, credit or miles for a canceled flight passengers are delayed for more than 3 hours for a domestic flight or 6 hours for an international flight. they are eligible for a refund if they don't want to fly bag fees also have to be refunded if a checked bag is significantly delayed, and passengers get a refund if services they paid

for aren't available, like broken wifi. airlines are now also required to disclose fees upfront for things like checked bags carry on bags or changing or canceling a flight. >this isn't just about enforcing when something goes wrong, it's making it less likely something would go wrong in the 1st place, >reporter>a welcome change for passengers like angela menjivar, who missed a connecting flight coming back from an international trip. >yes. night, my flight was still delayed, leaving montego be m got me just in time to miss my flight. um, i had to get rebooked. >reporter>she says she hopes the new rules will also incentivize airlines to plan better and also solved problems before they arise. >it should be a wake up call to them any time. you know somebody is hitting the pocketbook. is she kind of wake you up, right cancelations delays they happen, but they shouldn't happen because an airline is just seeking to maximize profit. so i think that moves by the government

such as this i think it's great. >anne>so the new rules are going to be phased in over the next year. the department of transportation says passengers will save about $500 0 a year that we're right now over paying in hidden airline fees still ahead. it is a front of the line pass of sorts, but now clear is facing some turbulence here in california. yes. you paid for the service. you're going to go through. there. not necessarily safe or not. as efficient. yeah. had. we're going to look at this subscription shortcut and talk live with the california lawmaker who is proposing a big change at airports across our state, plus airline passengers have incidents like this on their mind lately, we're going to hear from an aviation analyst about how safe it really is to fly.

>anne>yeah. today. our conversation is sent around air. travel. and the process that passengers face every day to try to get to our destinations. the popular security screening service clear has become a shortcut for some people, but a state lawmaker says it is created a system of haves and have nots when it comes to skipping the long lines and as carter evans reports he's calling for change. >reporter>in long airport

security lines. one thing is perfectly clear. those who pay extra get rewarded. >the current system does is it allows unclear customer to cut the line >reporter>california state senator josh newman introduced a 1st in the nation law that would stop customers who pay the $189. annual fee from leapfrogging the security line at the state's airports. >clear really does is it it moves me in front of you, and we get to the same place in front of the conveyor belt. only biden you're mad that's agents are stressed out and i paid $189. because i think i'm better than you. how is this different? and then any other service that we paid. jumped the line paid to jump the line at theme parks. they paid a jump the line going into music concerts, sports stadiums, >reporter>companies. says it has nearly 1 million. million california customers and pays airports there. $13 0. several airlines have taken a stake in clear and say the lost revenue

could mean higher fares, but clear which uses fingerprinting and eye scanning in its screenings has had issues in recent years with security lapses. that's the the main reason the union representing flight attendants supports the bill and lawmakers don't want to ban clear entirely. just separate the lines >clear. you know, go do your line somewhere else that's financially and logistically impractical. to say doesn't have the funding it needs now to adequately staffed all of the security lines that exist. >reporter>clear, is also facing another business challenge airlines and the t s a are investing in similar technology at airports around the country. and right here in l, a x with the goal of speeding up the process for everyone, whether you've got clear or not. >anne>joining me live to talk about it all is state senator josh newman. thanks for being here this afternoon. >reporter>fake they grabbed me. >anne>what is your response to we just heard him people who say you know this is just like any other service where you pay

to skip the line that's not like, you know, haves and have nots is a new concept or talking, you know, disneyland or fast track lanes for traffic. >reporter>well, he was disneyland as as the example. that's a private service. right? so the thing about clear is we the taxpayers has been literally hundreds of billions of dollars building that service and it strikes me as a little bit off that a private company can sell expedited access to something that we collectively paid for that we should own >anne>there any thought pattern that clear might make the entire line move a little faster if some people are vetted earlier, and they just move on by that perhaps the whole line is in proved >reporter>i think that's sort of intuitively. not true. i think you heard in the lead in all that. all that really does is it puts me if i'm the clear customer. at that, the conveyor belt where we all need, so there's nothing about the clear service that speech up that 2nd phase where they check your baggage. all it does is it moves the clear company ahead of the non clear customer.

>anne>so what about this theory of having a separate clear line? they would still need t s a agents there, i presume, and would that not maybe take resources away from the normal line if you will. >reporter>yeah. i don't know. i mean, so you know, in the lead in it mentioned that you know, it's clear has 1 million customers. in california and they charge $189 a year. let's let's assume they discount some of it. there's $100 0 going through clear right, so that that's probably enough money to pay for the tsr resources to switch the system so that they have their own line. that would be fine by me, and i think other travelers because nobody would be inconvenienced. >anne>well, mentioning what a big business clear has become. we just heard that several airlines have a stake in clear and that if that changes significantly, we gets all see that dribbled down the lost revenue, meaning higher airline fares. what >reporter>i'm not sure i've heard that before. if clear if the airlines have an investment in a business and that business doesn't do as well, i don't assume there's any real connection to the cost of a

ticket. because in many of the airports in which t s a works clear is not present. so i'm not sure that's particularly credible. argument for not changing the system. the argument i've also heard is that it's up to tsh not to the airlines, not to the airports not too clear. all my bills trying to do is endeavor to give those folks the collective instead of to go to the airport. i'm sorry, go to tsc and said he would like to do this system differently, so it doesn't disadvantage. the nonpaying flyer and prove that you can do that, as she saw carter was at l. a x delta has a new service there that is a premium line that bypasses the rest of the essay. >anne>okay? i do want to go back to the the earlier thought pattern of the haves and have nots and some people. paying to skip the line. we do have the fast track system on california highways. um, is this different from that? or i guess you could also say 2 wrongs make a right. >reporter>so it the theory of the fast track is that the public benefit of encouraging

people to utilize high arguments who vehicles or 0 emission vehicles offsets any inconvenience to other people? there is there is no such public. benefit to clear >anne>so where does this bill stand? and what is next for it? >reporter>so the bill was heard in the senate committee on transportation. currently sits in the senate appropriations committee. if it's released, you know, as part of the process of assessing the cost of all the bills going through it will next be heard on the senate floor, >anne>okay, and i got to ask is a lot of people, you know, know, there's a lot of big issues facing california. is this a fight? we should be picking is this 1 of the things we should be spending time on? >reporter>that's a good question. you know, i do think there's a principle here and the principal is, you know if if we the public pay for the government to provide certain services, you know everybody should be treated equally within those services. i think that applies across the board. in this case, it happens to be clear, so i think it's it's a conversation with having

>anne>all right, some interesting arguments, their state senator josh newman, we appreciate your time this afternoon. >reporter>right? thank you >anne>shifting now from the travel process to travel safety, boeing has been on the defensive after whistleblowers testified before congress this month. >effectively. they are putting out the effective airplanes since 2013. there have been serious issues on the 718 program, not properly closing thousands of gaps in its assembly of the future floods. joint >anne>company quality control engineer samsung poor told a senate panel that boeing hid problems with the production of its 737 dreamliner. he testified that he saw people jumping on pieces of the plane to get them to a line that is a claim that boeing refutes, saying in a statement that rigorous and extensive testing of the fuselage have found 0 evidence of airframe fatigue, adding that it is confident in the safety of the 787

dreamliner. the faa is investigating the claims by the agency's oversight of the company is being called into question. >would it be fair to say that the faa has been 2 captive to boeing? they absolutely have been 2 captive to boeing. >anne>in a separate hearing, industry experts described a disconnect between what boeing management says about safety and what employees are seeing. like february. the faa said boeing is required to develop a comprehensive plan to address systemic quality control issues that is due later this spring. and that's going to be interesting the scrutiny also comes after several incidents involving boeing planes earlier this month. the engine cover of a southwest boeing 737 detached during takeoff. striking a wing flap and forcing the houston bound aircraft to make an emergency landing. it is important to note that the engine there was made by cfm not by boeing. but right here at home last month video captured the moment that a wheel fell off a united airlines boeing aircraft during

takeoff at sfo hadn't even cleared the runway when it came crashing down on some cars parked at the edge of the airport. luckily, nobody on the ground was hurt. and back. in january door panel probably not forgetting this 1 blew out mid flight on this alaska airlines boeing plane boeing paid $160 0 to alaska airlines still aviation experts say it is safe to fly. >we've got several events, but none of which seemed to be related. despite some very scary and publicly seen events our aviation system in the united states is very safe. >anne>yeah, and we do have to out there has not been any commercial aviation disaster in the us since 2009. still ahead a closer look at how bay area airports have been doing with delays and cancelations. plus what travelers are saying online about the new protections promised by the federal government.

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as we talk about new federal protections for airline path. we wanted to take a closer look at how airlines have been doing overall here in the bay area when it comes to delays and cancelations, and we looked at post pandemic numbers from oakland airport, sfo and san jose mineta specifically for departing flights, and, according to the bureau of transportation. statistics, all 3 airports saw an increase in flight delays and a decrease in

cancelations. from 2022 to 2023. back now to those new rules announced by the federal government to protect airline passengers, people are sounding off online as usual, charles writes. airlines should introduce a pay to breathe option for business class passengers. it's called premier air for a reason, right, luke writes. if you haven't that you haven't thought this through. cancel a flight. give you a refund for the super low price you spent weeks searching and then you were stranded and have to buy the most expensive flight last minute. robert seems happy with the new rules, though he writes, thank god so tired of getting ripped off by these big companies. thanks, president biden and michael writes. finally, some airline regulations that benefit passengers automatic cash refunds for canceled flights no more hassle. we want to know what you think about the new passenger protections from the federal government. you can post your thoughts on social media with the hashtag kpi x will be right back.

>reporter>coming up tonight on the cbs. evening news. protest. at columbia. universe ordered to disband or be expelled. we're tracking the uproar across more than 50 american college campuses over the israel hamas war. the violent human barricades and clashes with police that more tonight on the cbs evening news. >anne>well coming up at 5 spring that means sneezing and allergies for a lot of people

were going to take a look at how climate change is making it worse. and how changing the way we take the pollen counts could help bring people relief. well, thanks for joining us for today's conversation on air passenger protections we love to hear what you think again. you can post your thoughts online using the hashtag kpi ex cbs evening news is coming up next here on kpi x. and our local news continues on our streaming service, cbs news >> norah: chaos on college campuses. >> free, free, free palestine! >> norah: pro-palestinian protesters break in and occupy a columbia university building, as tensions grow at schools across the country. >> keep us safe! >> norah: the "cbs evening news" starts now. ♪ ♪ good evening. i'm norah o'donnell, and